Event Days: Apr 4, 2012 - Apr 4, 2012, Starts at: 9:00 AM - Ends at: 12:00 PM
Madison, WI
Quality 101: The Building Blocks of Organizational Change
Wednesdays – April 4, April 11 & April 18
9am – 12pm at the MetaStar Building
2909 Landmark Place, Madison, WI 53713
Attend one, two or all three sessions!
This three-part course introduces participants to the fundamental concepts and methods necessary to implement a quality improvement project. Participants learn the philosophy of the quality movement and practical approaches to make things better. Quality 101 will be a hands-on, interactive set of workshops where you will learn a set of proven quality methods.
Tim Hallock, our facilitator, is the Director of Quality Management for the Wisconsin Department of Health Services/DLTC. He has over 30 years of experience applying quality methods in service, health care and government sectors. Tim has advanced training in Organizational Behavior Management with certification as a Six Sigma/Lean Black Belt.
Session 1: Quality Uncomplexified - April 4th
Why Change?
Road Map for Improvement – Who? How? When?
Facility Change in Your Organization: Tools
Putting It All Together: Case
Studies & Scenarios
Deep Diving
Session 2: It’s All About the Data – April 11th
Understanding Variation
Common Tools to Display Data
Using Data to Analyze Your World
Session 3: Creative Change – April 18th
Customers as the Top Priority
Taking Your Change Ideas on a Test Drive
Project Management Tools to Keep You on Track
70 Essential Change Concepts
$40 each session for WCPE members / $60 each session for non-members
or attend all three for the best deal!
$100 for all three for WCPE members / $150 for all three for non-members
Payment options include pay at the door, send a check made payable to
Wisconsin Center for Performance Excellence
2909 Landmark Place, Suite 110
Madison, WI 53713
or you can call us at (608) 663-5300 to submit credit card information.
