Workshop | 2017-2018 Baldrige Criteria Training Seminar

Event Days: Jul 24, 2017 - Jul 24, 2017, Starts at: 8:30 AM - Ends at: 4:30 PM


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Do you want to understand the business benefits of the Baldrige Criteria? Are you wondering about the concepts behind a systems framework? Is your organization contemplating a Baldrige or WFA application? Are you thinking about becoming a WFA or Baldrige Examiner?

Gain valuable insight into the Criteria and how they relate to the Baldrige National Quality Award or a state level program such as Wisconsin Forward Award.

The seminar includes lecture, group discussions and small-group exercises.
Highlights of what you will learn:

  • The key concepts, values, and framework of the 2017-2018 Wisconsin Forward Award/Baldrige Criteria, including significant changes from previous editions of the criteria
  • Criteria Categories and Items: What they are, what they mean, how they are linked
  • Real-world examples of how organizations have succeeded using the Baldrige framework – and the consequences of not adapting to change
  • A comparative overview of the Business, Health Care and Education Criteria
  • How the Criteria relate to all sizes and types of organizations, including not-for-profit, government, military, education, business, manufacturing, service and health care
  • Writing a national Baldrige or state quality award application in a logical and understandable way

About your presenter

Paul Grizzell brings experience in helping organizations improve their results through a focus on system-wide performance excellence.

He has experience in leading and deploying Baldrige-based performance excellence initiatives, with expertise in aligning those efforts with specific improvement initiatives such as Six Sigma and Lean.

Paul also has expertise in engaging senior leaders in the process – helping them understand the “Why?” of a Baldrige-based performance excellence journey.

As an Alumni Senior Examiner on the Department of Commerce Malcolm Baldrige National Quality Award Board of Examiners, Paul has led multiple site visits and trains Baldrige Examiners, New Examiners, and Senior Examiners. He is a Judge for the American Health Care Association (AHCA), the Illinois Performance Excellence Award, the Minnesota Quality Award and the Virginia Senate Productivity and Quality Award and a past Judge for the Army Communities of Excellence Award. Paul is a past member of the Board of Directors of the MN, SD, and ND Performance Excellence Network (PEN). Paul has served on the Juran Fellows Selection Board for the Juran Center for Leadership in Quality at the University of Minnesota’s Carlson School of Management. He has presented at national and international conferences on performance excellence, Baldrige deployment, and effective benchmarking.

Fifteen years of customer-focused sales and marketing management experience prepared Paul for understanding his clients’ businesses. This experience in dealing directly with clients has been invaluable in helping partner organizations ensure performance excellence initiatives are aligned with customer requirements. He brings a diverse background of business management and business improvement consulting in a variety of industries including health care, manufacturing, service, non-profit, and small business.

Paul Grizzell is a 19-year Baldrige Examiner, an EFQM Assessor, and a Licensed Advisor for EFQM.


Individual: $350

Group of 3-5: $300 (each)

Group of 6 or more (flat rate): $1,890 (Maximize your organization’s learning by bringing as many team members as you wish!)

WCPE Members receive 20% off the prices listed above. Members should enter the following discount code: MEMBER for this pricing.

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Registration Deadline

Register on or before July 21 to ensure you have a spot in this session.

Cancellation Policy

WCPE will refund registration fee less a $25 administrative fee for any participant who cancels registration by July 21, 2017. No refunds can be extended after that date; however, registrations are fully transferable at any time prior to the date.

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