Baldrige Express

Wisconsin Forward Award is pleased to partner with the National Council for Performance Excellence to offer Wisconsin organizations an affordable and easy-to-use assessment tool. Baldrige Express is an online survey-based assessment that synthesizes points of view from all parts of your organization, combining the benefits of survey speed with the accuracy and completeness of a written narrative. Click here to view a demo of the survey from the National Council for Performance Excellence.

Baldrige Express is…


Stakeholders from your organization complete a survey measuring their perceptions of the maturity of all parts of your work system in as little as 60 minutes. Survey results are compiled within seven to 10 days..


You don’t need any prior understanding of the Baldrige Criteria for Performance Excellence to conduct a Baldrige Express survey. The survey can, however, serve as an excellent introduction to your senior leaders and workforce regarding the concepts of the Baldrige framework and where your organization stands right now according to the Criteria.


Your survey results are disaggregated according to multiple subgroups that you define, allowing you to discover differences in perception or deployment between departments, employee types, grade level, work sites, seniority, or any other divisions that you choose. The survey can be administered online, on paper, or a combination of both. Even the survey language and set of questions can be modified to best fit your organization.


Baldrige Express results are designed to serve as a stand-alone self-assessment OR as a lead-in to a full application to WFA or another Baldrige-based assessment program. Some organizations have used Baldrige Express to sustain improvement momentum between award cycles.


The entire analysis can cost as little as $2500, a small fraction of using traditional consulting services to obtain the same data.


The survey is appropriate for organizations of any type, including those in the manufacturing, health care, service, government, education, or non-profit sectors.

Feel free to contact us to discuss ways you can use Baldrige Express to drive or benchmark improvement initiatives in your own organization.

Download our model Baldrige Express feedback report here. Reports for health care (full report) and education (full comments for Category 1, and charts for all Categories) are also available for download.

Medical Associates Health Centers has made the decision to pursue the Wisconsin Forward Award and then continue on to the National Malcolm Baldrige Award. To monitor our progress with this important strategic initiative, we needed to establish a baseline as to where we are now.The Baldrige Express provided us with an excellent tool to do just that.

I especially liked the fact that the NCPE team monitored completion of the online survey and continuously sent out email reminders to the employees that had not completed the survey to date. This eliminated the need for me to do this follow-up, which was great.

The results were sent electronically in an easy-to-interpret format and has given our organization much insight as to what we can work on immediately to begin our journey towards improvement.”

Tolly Arthur
Medical Associates Health Centers

Video testimonial from Darcy Wallace-Duckworth from Film House, Inc. on Vimeo (courtesy of Tennessee Center for Performance Excellence)


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