Examiner Resources

Below are links to useful resources for Examiners.  Please contact the WFA office if you have questions.

Baldrige Materials Archive

Each year, the Baldrige  Performance Excellence Program (BPEP) publishes a case study that is part of  its Examiner preparation course. The case studies represent fictional, and typically high-performing, organizations that would earn a site visit.

The case study packets include an application and feedback report. These resources are useful to those seeking samples of applications, as well as examiners who want to benchmark feedback ready comments.

The Baldrige Materials Archive features past case studies as well as previous version of the the Criteria for Performance Excellence.  Use this link to visit the   Baldrige Materials Archive  

Baldrige Category and Item Commentary.

This resource was included in previous editions of the Criteria for Performance Excellence, and is now a stand-along document that is useful for examiners and practitioners.

2017-18 Baldrige Criteria Category and Item Commentary

Scorebook Navigator Resources

Scorebook Navigator-Stage 1 Independent Review User Manual

Scorebook Navigator-Stage 2 Consensus User Manual

Scorebook Navigator-Team Leader Manual