Lean Continuous Improvement Summit | September 10, 2018 

Join us for the 8th annual Lean Continuous Improvement Summit at the American Family Training Center on September 10, 2018.  REGISTRATION IS OPEN!

Lean and continuous improvement methods and practices have been essential ingredients in the recipe for market competitiveness for tens of thousands of manufacturers and business service firms across the world. These great ideas help make our flights safer, our food more affordable, and our clothes last longer. They can also make us better public servants and educators! Lean leads us to the ultimate win/win: we become better stewards of our resources and we achieve greater enjoyment and satisfaction in our work.

The Summit will feature intensive presentations facilitated by experts, as well as a showcase of  successful continuous improvement initiatives from the public and private sector. Read more about Summit speakers, as well as  plenary, intensive and concurrent sessions.

Keynote Speakers

 Wisconsin Lieutenant Governor Rebecca Kleefisch 

Rebecca Kleefisch is Wisconsin’s 44th lieutenant governor. Since January 2011, she has been Wisconsin’s Jobs Ambassador, a champion for worker training, and a leader for creative solutions to our state’s toughest challenges.  In 2012, Executive Order #66 called for state agencies to start applying Lean in their organizations.  Today, Wisconsin’s Lean Government Program is helping state agencies to solve problems  that consume employee time, cause frustration, or incur unnecessary costs AND promote good stewardship of resources and good customer service.

Matt Cornwell, Lean Customer Value Associate Vice President, American Family Insurance

American Family is undergoing a cultural transformation to bring its traditional customer focus to a whole new level through: collaboration, experimentation, empowering people closest to customers and processes to create an agile culture of experimentation and innovation. With over 8,000 people and operations spread across the country, American Family has had many successful local process improvement efforts that never scaled into a coordinated companywide effort. Matt Cornwell will share how the company is changing that through the American Family Lean System, digital transformation, and driving change with their employees – not to them.

Breakout and Intensive Session Speakers

  • IBM Design Thinking | Justin Gilbert | IBM Enterprise Design Thinking Coach (Intensive Session)
  • Gemba Tours | Nichole Caya | Director of Lean Customer Value | American Family Insurance
  • Business Transformation | Chris Vogel |MiPRO (Intensive Session)
  • What’s data intermediary and what can they do for you?| Katie Pritchard | Data You Can Use
  • Standard Work and Error Proofing | Joe Gergen
  • Metric of Urgency | Michael Gratz |  MiPRO
  • Process Mapping | Samuel Schmitt | WI Department of Administration
  • Kaizen Events | Peter LaBonte and Carrie Cyr |Goodwill Retail Services of Southeastern WI
  • Leading Lean | Bob Andrew | Personal Lines Underwriting Operations Associate Vice President |American Family Insurance
  • Racial Equity Impact Analysis Tools | Melissa Gombar | City of Madison
  • Improving Processes and Programs to Maximize Enrollments at Chippewa Valley Technical College | Julie Furst Bowe | Chippewa Valley Technical College
  • Breakout and Showcase sessions featuring continuous improvement and Lean strategies from Wisconsin school districts, local, municipal and state agencies, and public and private sector organizations.

Conference Pricing: 

  • **Active WCPE Members: $145
  • Government and educational participants – Receive WCPE Member pricing by registering with your .WI  .GOV or  .EDU email address.  Enter discount code GOVTANDEDU
  • Non-Members:  $190 each.
  • SPECIAL LEAN PRICING: Bring a group of 5 from the same organization registering at the same, and get a SUPER LEAN discount of $99 per person.  Use discount code LEAN5
  • Day of Event Registration:  $190 per person – no discounts available.


LG7 Highlights

We’re pleased to share presentations from its seventh annual Lean Government Conference. Our 2017 line-up reflected the progress Wisconsin organizations have made and the opportunities to capitalize on our gains.  Access the presentations below: