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Advancing Performance Excellence: Baldrige 201 Session 1

November 14, 2023 @ 8:00 am - 12:00 pm

The Wisconsin Center for Performance Excellence  and the Performance Excellence Network are pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201November 14 & 17 — both 8:00 AM to 12:00 PM.

Baldrige 201 explores the Baldrige Framework and the Baldrige Criteria for Performance Excellence at a deeper level.  It is open to all leaders and professionals wanting to learn more about how Baldrige can improve outcomes, optimize results, and promote better alignment in any organization.

The Baldrige framework provides a systems perspective for continuous improvement and advancing performance excellence. The Baldrige “Criteria for Performance Excellence” reflects the leading edge of validated management practice, against which any organization can measure itself to identify and prioritize improvement opportunities.

The workshop will explore:

  • the Baldrige Criteria at a deeper level, helping attendees understand the roughly 270 questions within Baldrige (each representing a process and each representing a best practice of high performing organizations)
  • the  Baldrige Scoring Guidelines, which represent a maturity rubric that helps leaders better understand their organization’s strengths and improvement opportunities
  • how to identify key factors within any organization – those environmental factors that organizations must understand and/or be responsive to in order to ensure high performance
  • the fundamentals of evaluation, including identifying strengths and improvement opportunities against the Baldrige Criteria, writing feedback comments, evaluating results/outcomes.  For Examiners, additional in-person examiner training will go into more depth on these topics).

The workshop will also explore changes in the 2023 Baldrige Framework, such as emphasis on organizational agility & resilience, the changing nature of work & workplace, clarification of innovation, and emphasis on diversity, equity & inclusion (DEI).

Facilitators are Jean Bronk, former PEN Judge (and of Mortenson Construction, retired) and Brian Lassiter (PEN president), and other experts.

The workshop is split into two half days (mornings): November 14 and November 17, 8:00AM to 12:00PM CT.

Cost for the two half-days is $325 for members ($650 for non-members). Discounts available for teams of 3-4 from the same organization registering at the same time ($300) as well as teams of 5+ ($275). 

NOTE:   For those becoming WFA Examiners and who have participated in Baldrige 101 within the last two years, the cost is $275 (and combined, Baldrige 101 & 201 fully satisfies the first-year Examiner cost of $600).  2nd year Examiners who attended Baldrige 101 in the past 2 years (and more experienced Examiners) attend at no cost. 

One electronic copy of the Baldrige “Criteria for Performance Excellence” book  is included. 

Don’t miss the great opportunity to learn about what drives performance excellence in any type of organization — businesses, schools, hospitals or senior care, nonprofits, or governmental agencies!

Register Now! 


November 14, 2023
8:00 am - 12:00 pm