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Want Accountability? Start with Empathy | Breakfast Webinar

January 25 @ 8:00 am - 9:00 am

Do any of your leaders struggle to hold others accountable? Are your supervisors able to consistently build trust? Do your leaders get and give constructive feedback?

The Wisconsin Center for Performance Excellence — in partnership with the Performance Excellence Network and the Iowa Quality Center — is pleased to host an online webinar discussion on Thursday, January 25: “Want Accountability? Start with Empathy.”  The discussion will be facilitated by Tom Esch of Esch Consulting LLC.

There are many ways to achieve an exceptional work culture. One of the most overlooked aspects of management in construction is the need to balance accountability with empathy. So often people get promoted because of technical work skills and then quickly find they lack effective people skills. This engaging presentation will highlight the “how to” of some of the most powerful work your people will ever do: hold others to a high standard of excellence + safety while maintaining a positive connection.

In this discussion, Tom will explore:

  • Three proven methods for holding others accountable
  • Simple ways to build trust within “tough guy” cultures
  • Best practices for giving and receiving feedback
  • How to lower your risks of people problems and serious injuries
  • Tips for retaining your best workers

This session is Thursday, Jan 25 from 8:00-9:00 CT (optional networking and mingling 7:45-8:00) using Zoom MEETING. Grab your favorite morning liquid and solid and join us for a rich discussion. Free for WCPE/PEN members; $20 for non-members.

Can’t make it live but interested in the content? Register anyway: all registered attendees get a link to the recording after the session!

About Tom Esch

Tom Esch has been training people in communication since 1996. He is President of Esch Consulting, LLC—a company dedicated to helping people communicate more effectively, especially when the stakes are high. He is an expert in helping people have challenging conversations that end on a positive note. Tom has a master’s degree in theology (University of Notre Dame) and in Conflict Resolution and Organizational Change. Tom also worked with Esch Construction Supply, Inc as a safety consultant, and trained over 8,500 operators in demo saw safety.


January 25
8:00 am - 9:00 am