Over the years many leaders have expressed interest in the Baldrige Criteria and the Wisconsin Forward Award, but when they begin working with the Criteria some find they are overwhelmed and unsure how to proceed.

WCPE is partnering with two recognized Baldrige experts who will lead a series of workshops that will make the Criteria understandable and relevant to leaders and provide immediate benefit. Pattie Skriba and Joe Kilbride are leading experts and practitioners of “A Systems Approach to the Baldrige Journey.” They view the Criteria as a collection of leadership practices and management systems that provide a blueprint for design of a customized operating model matched to each organization’s unique vision, culture, strategy and customer requirements. The systems approach has proven to be both a practical and effective way for organizations to stage the journey to excellence and sustain the improvements that are implemented.

In the fall of 2020 WCPE will launch a cohort of 5-7 organizations who are interested in applying the systems approach to Baldrige. Through a series of 6 monthly workshops 3-4 key leaders from each of the participating organizations will learn the Criteria, apply it to their organization and receive coaching to guide them in establishing the foundational systems for performance excellence. Participating in the cohort will make this unique opportunity more cost-effective and allow you to learn from other like-minded organizations. Along the way these organizations will also have opportunities to apply for “focused review”  recognition by the Wisconsin Forward Award program.  Whether your organization wants to accelerate improvement, or has an eye on a national Baldrige Award, a systems approach can help you make sense of the Baldrige Criteria, and help you implement these systems in your organization.

Interested in learning more? Download this flyer, and contact Liz Menzer at info@wisquality.org or 608.663.5300

Meet Your Coaches

Patricia Skriba, Vice President Business Excellence, Advocate Good Samaritan Hospital, Downers Grove, IL (RETIRED)

Patricia (Pattie) Skriba is known for her energy, creativity, and a strong results-orientation.  We’re excited to have Pattie help us launch our first Wisconsin “systems” cohort!

Pattie joined Advocate Aurora Health Care in 1992. She successfully assumed a variety of roles which  culminated into a system Director in Organizational Development.  In 2006, Pattie was intrigued with a journey called ‘moving from good to great’ at one of the hospitals in the system – Advocate Good Samaritan Hospital, a 300-bed acute care hospital in Downers Grove, IL.  She transitioned to GSAM and became the Vice President of Business Excellence.  In this role, Pattie partnered with the executive team to embed the Baldrige Framework into business operations to create a more ‘process-honoring culture’.  Pattie’s leadership in this journey was key to Advocate Good Samaritan’s recognition as a 2010 Malcolm Baldrige National Quality Award recipient.  Pattie also led the operations’ improvement (LEAN) function achieving both breakthrough improvements and cultivating a ‘community of problem-solvers.’  Pattie has shared her passion for performance excellence as an examiner, the chief judge for Illinois Performance Excellence (ILPEx), and is currently on the National Baldrige Panel of Judges.  She is a frequently requested speaker at organizations and state programs.  Pattie holds a Bachelor of Arts from Wheaton College (IL) and a Master of Science from Northern Illinois University.  She is known for her energy, creativity, and a strong results-orientation.   Besides Baldrige, Pattie enjoys her family, biking, travel, and the outdoors.

Joe Kilbride, Kilbride Consulting, Inc

Joe Kilbride helps executives, managers and teams achieve sustainable improvements in business results by identifying the vital few priorities, solving their most difficult problems, and improving critical business processes.  We delighted Joe is bringing his business acumen to our cohort!

Since 1990 Joe Kilbride has been self-employed as the president and founder of Kilbride Consulting, Inc., in Downers Grove, Illinois. His aim is to help client organizations achieve sustainable improvements in business results. Joe typically helps executives, managers and teams to develop plans, implement strategies, establish systems, design processes, manage projects, deliver training, or solve their most difficult problems. Specialties include strategy development & deployment, balanced scorecards, process design and improvement, problem solving, creativity, decision making, action planning, team effectiveness, and organizational fitness reviews using the internationally recognized Criteria for Performance Excellence.  As an external consultant, Joe has done project and consulting work for clients including Amoco, Baxter, BP, Caremed, Commonwealth Edison, Deere & Co., eFiltration.com, First Chicago, GlaxoWellcome, Hewitt Associates, Illinois Department of Employment Security, Illinois State Board of Education, Man-Tra-Con Corporation, Motorola, One Stops of Arlington Heights and Evanston, Spiegel, SIU Edwardsville, South Suburban Hospital, Tellabs, United Process Group, Whirlpool, Workforce Board of Northern Cook County, and Z Frank Chevrolet. Prior to going solo in 1990, he held positions with Rockwell International, Johnson & Johnson, and as a high school teacher of biology, chemistry, and English. He holds a B.S. from Benedictine University and did MBA course work at Illinois Institute of Technology.  He serves as a judge for Illinois Performance Excellence (ILPEx).