The Baldrige Excellence Framework
A systems approach to performance excellence.
The Baldrige process is not something extra — it is a systems approach to managing your organization that is integrated into what you already do or should do.
About the Framework
A framework that connects the work.
The Baldrige Excellence Framework empowers your organization — no matter its size, and whether it is in the education, manufacturing, service, small business, nonprofit or government sector — to align your plans, processes, decisions, people, actions, and results.
The Framework is a systems approach to performance excellence. It includes:
- The Criteria for Performance Excellence
- A set of interrelated core values and concepts
- A scoring system that lets you gauge your organization's maturity
Why it works
An integrated performance management framework.
These questions work together as a unique, integrated performance management framework. Answering the questions helps you:
Align your resources
Identify strengths and opportunities for improvement
Improve communication, productivity, and effectiveness
Achieve your strategic goals
As a result:
- You deliver ever-improving value to your customers and stakeholders, which contributes to organizational sustainability.
- You improve your organization's overall effectiveness and capability.
- Your organization improves and learns.
- Your workforce members learn and grow.
Order the Framework
Order copies of the Baldrige Excellence Framework
You may purchase hard copies or digital copies of the Framework for Performance Excellence in PDF format directly from the Baldrige Program.