- Exceed Customer Expectations
- Align Organizational Priorities
- Leverage Core Competencies
- Engage a High-Performing Workforce
- Improve Organizational Results
- Connect, Network & Benchmark
We promote continuous improvement, organizational learning, self assessment, and the use of a systems framework to help organizations achieve best practice results of greatest importance.
Our vision is to be the partner of choice for organizations and communities who seek to achieve performance excellence.
Why We Do It
We're a network of diverse organizations and individuals committed to improving quality of work and life. We encourage the exchange of capabilities, ideas, and learning to grow stronger as individuals and organizations
Self assessment is often a logical starting point. We offer a number of assessment options for your organization or community. In conjunction with the Alliance for Performance Excellence, we offer a high-level diagnostic tool that can help you gauge the impact of your improvement efforts.READ MORE
We strongly believe that the knowledge and insight we are receiving by going through the Wisconsin Forward Award process will strengthen our credit union and allow us to better serve our Members.
Royal Credit Union
Eau Claire WI
The Baldrige framework is a proven means to better outcomes—and we all want that for our students. The Education Criteria focus our organization on the right things: the questions guide me as a leader and all of us in our organization to think more deeply about how we can make our organization operate best in order to be successful.
Pewaukee School District
The WI Forward Program provides invaluable feedback to the organization regarding our strengths and areas of opportunity in relation to our alignment with the Baldrige Criteria.
Kohls Department Store – Card Services
Menomonee Falls, WI
The Baldrige Criteria and WFA processes required staff get together and communicate beyond normal business duties to answer questions like why are we doing what we do, what does the customer want, how can we do things better and more efficiently, etc. These discussions improve our staff engagement and enhances internal communication, breaks down Silos ("A lot happens in the space between the Silos") and helps us achieve our overall GHC goal of delivering "Superb Care and Impeccable Service."