Exceed Customer Expectations
Our program equips you with the structure and knowledge to consistently exceed customer expectations, ensuring satisfaction and loyalty.
Join our learning community
Improve Your Organization
Wisconsin Center for Performance Excellence is a community of organizations and individuals sharing a common belief that by learning from others we can expedite and increase the success of any improvement effort.
Better Organizations, Better Results
We help organizations and communities enhance performance, operational excellence, and sustainability that lead to great places to work and learn, improved outcomes and better quality of life in our state.
Learn MoreUpcoming Events and Workshops
Explore learning opportunities, resources and tools designed to help your organization move forward.
Our Purpose
Wisconsin Center for Performance Excellence
The Wisconsin Center for Performance Excellence offers in-depth, low-cost assessments to organizations of all types and sizes. We're Wisconsin's partner to the national Baldrige Performance Excellence Program. Our feedback helps your organization to…
Learn MoreUnlock Your Organization's Full Potential
Drive Performance Excellence with the Baldrige Framework
The Baldrige Excellence Framework is more than just a set of guidelines—it's a comprehensive approach to improving organizational performance. By aligning leadership, strategy, customers, workforce, and operations, this framework empowers organizations of all sizes to achieve excellence.
Learn MoreAlign Organizational Priorities
We help you align your organization’s goals and strategies for more focused, efficient decision-making that drives success.
Leverage Core Competencies
By identifying and optimizing your organization's core strengths, we empower you to enhance performance and stay competitive.
Engage a High-Performing Workforce
Our program provides the tools to engage and develop a motivated, high-performing workforce, driving productivity and innovation.
Improve Organizational Results
We offer proven frameworks and assessments to help you continuously improve processes and outcomes, leading to sustainable success.
Connect, Network, and Benchmark
Gain access to a broad network for sharing best practices and benchmarking your performance against excellence-minded peers.
Learn, Engage, and Improve with Expert Guidance
Empower Your Organization with Performance Excellence
Learn
The Wisconsin Center for Performance Excellence and our partners host free or low-cost workshops, webinars, best practice conferences, and training in performance improvement techniques. Join us.
Engage
Gain energy and ideas from leaders, professionals and excellence-minded organizations. Our partners are ready to engage with you to optimize your organization and its impact.
Assess
Self assessment is often a logical starting point. We offer a number of assessment options for your organization or community.
Serve
Join the Wisconsin Forward Award Board of Examiners and empower yourself to use the Criteria for Performance Excellence wherever you work or serve.
Apply
The foundation of our program, the Wisconsin Forward Award, is the process we use to evaluate organizations against the Baldrige Criteria, provide feedback that can be used for continuous improvement, and celebrate organizational accomplishments.
Benchmark
Best practice sharing and benchmarking is a cornerstone of the Wisconsin Center for Performance Excellence. Our network spans the state, nation, and the world.
Forward Blog
Keeping You and Your Organization Moving Forward
Performance Excellence
Turn Improvement Efforts Into Lasting Progress
A practical way to turn good intentions, scattered ideas, and improvement projects into durable progress for your organization.
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Examiner Spotlight
Examiner Spotlight: Joshua Kohnke
Systems thinking, stewardship, and a commitment to continuous improvement — meet Wisconsin Forward Award examiner Joshua Kohnke, Facilities Engineer at UW–Stout.
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Baldrige Framework
Changes to the National Baldrige Performance Excellence Program Ensure Growth and Sustainability
Important updates to the national Baldrige program strengthen its public–private partnership and expand its impact across industries — here is what Wisconsin organizations need to know.
Read moreSubscribe to Excellence Insider
Our e-newsletter, The Excellence Insider, is distributed regularly via e-mail. It is a convenient way to stay connected with us, our partners, and our growing network.
Our Impact
The Baldrige Criteria and WFA processes required staff get together and communicate beyond normal business duties to answer questions like why are we doing what we do, what does the customer want, how can we do things better and more efficiently, etc. These discussions improve our staff engagement and enhances internal communication, breaks down Silos ("A lot happens in the space between the Silos") and helps us achieve our overall GHC goal of delivering "Superb Care and Impeccable Service."
We strongly believe that the knowledge and insight we are receiving by going through the Wisconsin Forward Award process will strengthen our credit union and allow us to better serve our Members.
The Baldrige framework is a proven means to better outcomes—and we all want that for our students. The Education Criteria focus our organization on the right things: the questions guide me as a leader and all of us in our organization to think more deeply about how we can make our organization operate best in order to be successful.
The WI Forward Program provides invaluable feedback to the organization regarding our strengths and areas of opportunity in relation to our alignment with the Baldrige Criteria.
Our Sponsors and Supporters
