Introducing senior leaders to the Criteria with a 3-part summer series

The Wisconsin Center for Performance Excellence, along with its partner, Lapekas & Associates, is excited to announce a three-part workshop “Using the Baldrige Criteria for the First Time” to help senior leaders get started on the Baldrige journey. Half-day sessions built around each of the six Criteria categories will allow participants to gain a deeper understanding of the Baldrige Criteria and apply it for the first time in their organization. Teams can best leverage this experience if they already have the beginnings of an organizational profile completed.

Three full-day workshops will be held in Madison on June 25, July 23 and August 21 to tackle the six categories of the Criteria. Each day of the workshop will feature two sessions: one category will be featured in the morning session and a second category will be featured in the afternoon session. The Criteria are highly integrated between the categories and to get the maximum impact from the workshop the same team of people should attend all sessions.

For more information, click here to read a flyer or click here to learn about the first session on June 25.

About Pat Lapekas, workshop facilitator

Pat Lapekas leads her consulting firm, Lapekas & Associates.  The firm is focused on providing organizations with expertise, knowledge and resources in Performance Excellence, the Baldrige criteria, lean six sigma, strategic planning, and process management and improvement methodologies.  She serves as an alumni examiner for the Malcolm Baldrige National Quality Award Process. Lapekas has served as a national and state examiner for the past 15 years. In the past few years, she has provided guidance to sixteen (16) healthcare systems and hospitals, related to the Baldrige award application process, ten (10) hospitals for state quality award applications, two (2) academic health systems, and one (1) medical school.  In addition, Pat was coached various NFP in their performance excellence journey and has provided Baldrige consulting services to numerous non‐healthcare entities.

Pat has more than 31 years of health care and process improvement experience and is an ASQ certified lean six-sigma black belt, an ASQ certified manager of quality/organizational excellence, and an ASCP certified medical technologist.   She is also an experience ISO 9001 Lead Auditor and has coached health care organizations in their migration from TJC to DNV-GL and ISO.  In her previous role, Pat led the process management and improvement efforts at Premier, Inc. Under her leadership, Premier initiated Lean Six Sigma in 2005 to supplement its existing process management and improvement training for employees.  From 2001 through 2007, Lapekas provided leadership and consulting for Premier’s performance excellence journey; culminating in Premier receiving the 2006 Malcolm Baldrige National Quality Award.    Pat earned a master’s degree in health administration from St. Louis University and a Bachelor of Science degree in medical technology from Michigan State University.

Understanding & Leveraging Core Competencies – June 4 webinar

Understanding & Leveraging Core Competencies
Webinar on Thursday, June 4th
12:00pm – 1 pm

Core competencies – what are they? Why are they important? Who needs them? In this one-hour webinar, Baldrige experts Casey Mackert and Jan Garfield from Six Disciplines NWO will define core competencies (what they are, and what they are NOT) and share actionable approaches for systematically identifying, leveraging, and evaluating your organization’s areas of greatest expertise.

The webinar is complimentary, but pre-registration is required

Casey Mackert, Director of Baldrige Services, Six Disciplines NWO
LinkedIn | Website

Jan Garfield, Baldrige Services Client Coach, Six Disciplines NWO

Baldrige Criteria Seminar with Dr. Mark Blazey June 23-24

The Baldrige Excellence Framework empowers organizations of all sizes, in all sectors and industries, to reach their goals, improve their results, and become more competitive.

Led by Mark Blazey, a nationally-recognized Criteria expert, this two-day seminar will provide a detailed analysis of all seven Categories and will help you hone competencies needed to complete or review a WFA or Baldrige application.

Individuals and organizations with some familiarity with the Baldrige Framework as practitioners, examiners and/or applicants will find this seminar of high value, especially organizations planning on submitting a WFA or Baldrige application within the next two years.

For more information, or to register, click here.

2014 Wisconsin Forward Award Recipients Announced

WFAlogoWe are pleased to announce the 2014 Wisconsin Forward Award recipients who will be honored at a ceremony and reception at the Monona Terrace Conference and Convention Center in Madison on the evening of December 10, 2014.

Four organizations are accepting public recognition for their participation in the 2014 Award program. These recipient organizations represent a combined workforce of thousands of employees and volunteers.

The American Society for Quality, Inc (ASQ) and HSHS St. Joseph’s Hospital will be recognized at the Excellence level – the highest level of achievement possible under the Wisconsin Forward Award.  Excellence recipients demonstrate refined approaches, good-to-excellent results, and are considered industry leaders and role models for others.

American Society for Quality, Inc  is a not-for-profit membership organization and is the world’s leading community of people passionate about quality. ASQ creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve results. ASQ has 203 employees with 176 working at its world headquarters in Milwaukee, WI, and 27 working in the China, India, and Mexico National Service Centers (NSCs). As a champion of the quality movement, ASQ product offerings include concepts, technologies, and tools for everyone interested in learning to improve themselves and their world.

HSHS St. Joseph’s Hospital, Chippewa Falls, is one of 13 hospitals in the Hospital Sisters Health System (HSHS).  SJCP operates a 193-bed community hospital, and also provides outpatient, residential and in-home services in a variety of locations which allows the organization to meet the service needs of the communities it services across the care continuum.  SJCP three core competencies–Servant Leadership, community partnership and a passion for mission-driven services to meet the needs of the most vulnerable–are leveraged by its 550 colleagues, 135 physician members of its medical staff and hundreds of volunteers. HSHS St. Joseph’s Hospital is guided by an appreciation of its history, a sense of responsibility to meet community healthcare needs today, and a vision to maintain service excellence in the future.

Organizations receiving  Proficiency recognition in 2014 include:

  • Crossing Rivers HealthPrairie du Chien, is non-profit 25 bed Critical Access Hospital established in 1957 that employs more than 330 healthcare professionals. CRH provides more than 60 services to fulfill the healthcare needs of communities in across Southwest Wisconsin and Northeast Iowa, including medical, surgical, obstetrics, outpatient, rehabilitation and emergency services. CRH demonstrates the true meaning of service excellence as it strives to deliver high quality, personalized healthcare and education.
  • Holy Family Memorial, Inc. is the recognized leader and the largest provider of health care services in Manitowoc County, Wisconsin.  The HFM network, with more than 1,200 health care professionals, including 80 providers, is committed to providing each patient and their families with the highest level of personal care, respect, and attention to enhance his or her quality of life, including personalized spiritual care. Network services include an inpatient and outpatient medical center, Walk-In Care, more than 14 clinics, retail pharmacy, a home medical supply retail store, a medically-based wellness center, and a state-of-the-art rehab facility.

Click here for more information about the annual  awards event, or to register to attend the Gala.

Wisconsin Forward Award, Inc. was created in 1997 by the Governor’s Council on Workforce Investment. The award promotes excellence in organizational management, recognizes the achievements and results of Wisconsin organizations implementing performance excellence systems, and publicizes successful performance excellence management strategies.

All types and sizes of Wisconsin organizations are eligible to apply, including manufacturers, service companies, small businesses, educational institutions, health care organizations, and non-profit organizations, including trade and professional associations, government entities, and charities.

WFA is a public/private partnership modeled after the Baldrige Performance Excellence Program and is administered by the Wisconsin Center for Performance Excellence. Visit to learn more.