Baldrige 101/201 Workshops Set in Eau Claire, Wausau

Do you have a strong leadership team that is forever scrambling to move your organization forward? Is your team exhausted, with your best talent ready to bail? Are your customers complaining about service or product quality? Imagine the difference if you had aligned, systematic approaches to get synergy from every team member’s effort, making the work easier, and higher performing. There is a better way!

Leadership, talent and a clear vision for the future will get your organization moving in the right direction, however, they aren’t enough to create a lasting competitive advantage. Only when accompanied by an integrated, systematic approach will you be able to get the most value from every team member’s effort, to maximize your strategy and operations to achieve your business goals. The answer that you’re looking for is here, near you, through our Baldrige Principles of Excellence series, facilitated by Dawn Garcia. 

Since 1987, the Baldrige Criteria for Performance Excellence has been helping organizations who aspire to become leaders in their industry to achieve world-class performance levels across any industry. Perhaps you’ve heard of it, but aren’t sure how it could help your situation, or be applied in your industry. The Wisconsin Center for Performance Excellence is offering two “foundation” workshops: 

  • Introduction to Performance Excellence: Baldrige 101 |   This workshop will introduce organizational leaders and interested individuals to the proven benefits of the Baldrige Framework and Criteria. Learn leading approaches in each key category area from some of the highest performing organizations across the nation.
  • Moving From Interest to Action: Baldrige 201 |  A companion workshop builds upon the Baldrige foundation to guide business leaders and individuals through preparation of an Organizational Profile/Challenger level application. Leaders who attend this session will leave with the ability to confidently submit a Challenger application, resulting in a customized feedback report for use in your improvement journey – a fabulous value!

The Baldrige Framework provides a systems perspective for continuous improvement and advancing performance excellence. The Baldrige “Criteria for Performance Excellence” reflects the leading edge of validated management practice, against which any organization can measure itself to identify and prioritize improvement opportunities. If you are interested in becoming a Wisconsin Forward Award Examiner, new Examiners are strongly urged to take Baldrige 101 as a prerequisite.

Workshop Facilitator

Dawn Garcia
Dawn is Principal at Pursuit of Excellence LLC, based in Eau Claire, Wisconsin. Her independent business consulting agency specializes in helping general business and healthcare clients advance on the excellence journey.  Learn more about Dawn here.

Registration Information

  • Cost is $465 for WCPE members ($590 for non-members)
  • For those attending in groups of three or more, apply code GROUP3OR4 to receive a $25
    discount per person
  • Planning on bringing 10 or more people in your group? Email info@wisquality for a large group discount
  • Become a member!

Register for the March 8-9 Workshop in Eau Claire

Register for the March 15-16 Workshop in Wausau

Oh, What A Night!

Can you say WISCONSIN?  The Honorable Tommy G. Thompson, Bucky Badger and the University of Wisconsin marching band helped us celebrate role model organizations and our outstanding volunteers at our 20th annual Wisconsin Forward Award gala on November 16th.  More photos will be available next week.

Interested in applying for our Winter award cycle?  Contact us at for intent to apply details.

2017 Wisconsin Forward Award Recipients Announced

MetaStar, Inc. Wins Excellence Award
Eight Organizations to be Honored November 16th

The Wisconsin Center for Performance Excellence (WCPE) announced today that MetaStar, Inc. has won the prestigious Wisconsin Forward Award of Excellence. Since the program was founded in 1997, only 17 organizations have attained the excellence designation. To do so, applicants must participate in a multi-step assessment, and exhibit world-class processes that serve as role models for others.

A nonprofit organization, MetaStar collaborates with health care providers and payers to effect positive change in health and health care. For more than 40 years, MetaStar has continuously held key federal and state contracts to work toward improved health care in Wisconsin, with some services offered across the nation. MetaStar also offers consulting services to improve the quality of health care, specializing in the implementation and understanding of government and legislative initiatives.

The Wisconsin Forward Award program also recognizes organizations on the path to excellence with Challenger Recognition, the Commitment Award, the Proficiency Award and Mastery Award, each responding to a deeper level of assessment on the continuum toward an Excellence Award.

This year, Concordia University School of Education, Mequon and Royal Credit Union, Eau Claire, will be honored with the WFA Challenger Recognition. Milwaukee’s Curative Care Network, the School District of Janesville and the West Bend School District will receive the Commitment Award. Goodwill Retail Services in Racine will receive the Proficiency Award. Columbus Community Hospital, is the recipient of the Mastery Award. Read more about the 2017 recipient organizations: About-the-2017-Wisconsin-Forward-Award-Recipients (1)

The awards will be presented at the 20th annual Wisconsin Forward Awards gala on November 16, 2017, at the Monona Terrace Community and Convention Center.

Wisconsin Forward Award uses the Baldrige Excellence Framework™ established by the national Baldrige Performance Excellence Program as its evaluation tool. “The Wisconsin Forward Award program helps organizations continuously strive to implement the best practices in their industry or sector,” said WCPE Board Chair Joe Kinsella of Pointe Precision in Plover, a past award recipient. “Our 2017 award winners are passionate about performance excellence and have chosen WCPE and the Baldrige framework to help them become the best they can be.  It is exciting to see the different types of organizations who are using the Baldrige Framework to improve leadership, management and overall service to stakeholders and customers. These organizations are truly making a difference, and we salute them.”

Established in 1997 as a public-private partnership, the Wisconsin Center for Performance Excellence strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive through affordable, in-depth assessments. A statewide nonprofit, WCPE is grounded in the Baldrige Excellence Framework—a holistic framework used by organizations across multiple industries to improve their performance and achieve sustainable results. The Wisconsin Forward Award program is open to all businesses and industries as well as public and private educational institutions, health care organizations, government agencies and other non-profit entities.

Blogrige Blog shares inspiration, examples and guidance

Are you familiar with the national Baldrige Performance Excellence Program’s popular blog, Blogrige?

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares success stories, examples, inspiration, and practical guidance on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

If you are a regular Blogrige reader, be aware the blog has moved to its new home. Please update your bookmarks and RSS readers to

2018 Winter Cycle Intent to Apply Due December 15

It’s always the right time to gain new insight and perspective about your organization, and Wisconsin Forward Award is here to help.

If your organization is planning to submit a WFA application for our winter cycle, please remember to send us your completed intent to apply form no later than December 15, 2017 so we can verify organizational eligibility. Key dates and application forms are here.

Winter cycle narrative applications should be post marked by February 15, 2018.  We welcome Challenger and Fast Forward applications whenever you are ready.  Short on time but long on interest?  Try applying using the Baldrige Express survey option.  Call us for details.

We are ALWAYS happy to answer your questions and assist you as you develop your application. Please feel free to contact us at (608) 663-5300.