Thought-leading for change leaders

It is the uncommon leader who has a clearly articulated method for connecting strategic, culture, measures and customer priorities.  Make it easily understood and personally relevant to all employees and you can get rapid, eye-popping results (highlighted in the course description). Customers notice, employees are excited and you shine.  Join other uncommon leaders for the inspiring and practical program, Mastering 8 Dimensions of Excellence, in Madison, WI on September 14-15.  Click here for details and registration.

You will be entertained, enlightened and equipped by best-selling author and world-class presenter, Robin Lawton.  Co-sponsored by the Wisconsin Center for Performance Excellence, this program provides thought-leading methods you can immediately apply.  You’ll go farther, faster and higher with his easy-to-understand leadership map and tools. This material is fresh, proven and unavailable elsewhere.

Past participants had this to say:

“Excellent seminar! This challenged me to make a mind shift to apply the customer-centered thinking in my work.  The emphasis on creative divergent thinking may be the key to our success in the next 10 years.”   S. McAlexander, AVP, American Honda Motor Company

Last chance to register for our August 6 workshops!

Register for either half-day workshop for $150, or make it a full day and save $50.


A-D-L-I – Focusing on Process
8:30 am – Noon
Join us for a workshop to address the “ADLI” concept of writing and scoring the Baldrige Performance Excellence Criteria.  ADLI is an acronym for “Approach”, “Deployment”, “Learning”, and “Integration”.  Baldrige examiners use these 4 factors in evaluating and scoring Categories 1 – 6.

This workshop will help anyone writing or scoring a Wisconsin Forward Award application.

For more information, or to register, click here. Registration closes August 3.

LeTCI – Focusing on Results
1:15 – 4:15 pm

This workshop will address the “LeTCI” Concept of structuring and defining Results as a key part of writing and scoring the Baldrige Performance Excellence Criteria. LeTCI is an acronym for “Levels”, “Trends”, “Comparisons”, and “Integration.” 


Attendees will gain a more in-depth understanding of the structure of the Baldrige Results Category, how to better design, understand and interpret results, and how to use results descriptions to more effectively to integrate results with ADLI.

For more information, or to register, click here. Registration closes August 3.

Roy Bauer and Julie Furst-Bowe will deliver both of these workshops. Roy served as a lead judge for the Malcom Baldrige National Awards Program and Julie  currently serves on the Board of Overseers for the Program.


Madison, WI – Laura Jelle, Executive Vice President/COO at St. Clare Hospital in Baraboo has been named to the Wisconsin Center for Performance Excellence (WCPE) Board of Directors.
Ms. Jelle has served as both an examiner and a judge in the Wisconsin Forward Award program, and has continued her commitment to quality in her executive leadership role within the SSM Wisconsin healthcare system.
The Madison-based Wisconsin Center for Performance Excellence administers the Wisconsin Forward Award program, and hosts educational conferences, seminars and workshops on quality management and other topics to help organizations of all sizes improve their business processes, systems, and results.  For more information about WCPE, visit


Introducing senior leaders to the Criteria with a 3-part summer series

The Wisconsin Center for Performance Excellence, along with its partner, Lapekas & Associates, is excited to announce a three-part workshop “Using the Baldrige Criteria for the First Time” to help senior leaders get started on the Baldrige journey. Half-day sessions built around each of the six Criteria categories will allow participants to gain a deeper understanding of the Baldrige Criteria and apply it for the first time in their organization. Teams can best leverage this experience if they already have the beginnings of an organizational profile completed.

Three full-day workshops will be held in Madison on June 25, July 23 and August 21 to tackle the six categories of the Criteria. Each day of the workshop will feature two sessions: one category will be featured in the morning session and a second category will be featured in the afternoon session. The Criteria are highly integrated between the categories and to get the maximum impact from the workshop the same team of people should attend all sessions.

For more information, click here to read a flyer or click here to learn about the first session on June 25.

About Pat Lapekas, workshop facilitator

Pat Lapekas leads her consulting firm, Lapekas & Associates.  The firm is focused on providing organizations with expertise, knowledge and resources in Performance Excellence, the Baldrige criteria, lean six sigma, strategic planning, and process management and improvement methodologies.  She serves as an alumni examiner for the Malcolm Baldrige National Quality Award Process. Lapekas has served as a national and state examiner for the past 15 years. In the past few years, she has provided guidance to sixteen (16) healthcare systems and hospitals, related to the Baldrige award application process, ten (10) hospitals for state quality award applications, two (2) academic health systems, and one (1) medical school.  In addition, Pat was coached various NFP in their performance excellence journey and has provided Baldrige consulting services to numerous non‐healthcare entities.

Pat has more than 31 years of health care and process improvement experience and is an ASQ certified lean six-sigma black belt, an ASQ certified manager of quality/organizational excellence, and an ASCP certified medical technologist.   She is also an experience ISO 9001 Lead Auditor and has coached health care organizations in their migration from TJC to DNV-GL and ISO.  In her previous role, Pat led the process management and improvement efforts at Premier, Inc. Under her leadership, Premier initiated Lean Six Sigma in 2005 to supplement its existing process management and improvement training for employees.  From 2001 through 2007, Lapekas provided leadership and consulting for Premier’s performance excellence journey; culminating in Premier receiving the 2006 Malcolm Baldrige National Quality Award.    Pat earned a master’s degree in health administration from St. Louis University and a Bachelor of Science degree in medical technology from Michigan State University.