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Creating WOW World Class Service Moments: the Disney Way!
October 8, 2018 @ 8:00 am - 5:00 pm
WCPE is pleased to join the Performance Excellence Network in announcing a special learning retreat Friday, October 5: “Creating WOW World Class Service Moments: the Disney Way!” The retreat will be facilitated by Louie Gravance, former Disney Institute Professor and will be hosted at the Lowell Inn in Stillwater. The retreat is intended for leaders at all levels and professionals that have frequent direct contact with customers.
This high energy, interactive session explores what a WOW moment looks like, sounds like and feels like – and why delivering them is good for everyone involved. The session is full of tools and proven methods used at Disney to take leaders from thinking to feeling to action. Learn more about this cool opportunity in Stillwater MN!